Below is a list of frequently asked questions regarding our processes, delivery timeframes and returns policy. If you still have questions, feel free to get in touch with us directly on 0486 869 856. We take pride in the quality of products we deliver and aim to be the most sought after Indian Grocery Melbourne Store!
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Fast Free delivery over $79–$95 (postcode-based). Minimum delivery fee from $59.
How long will delivery take?
Melbourne & Metro Cities (467 Suburbs)
Our average turnaround rate is same day or next day delivery. Visit our Delivery Schedule for precise information based on your suburb in Victoria.
Other States (NSW, ACT, QLD, & NT) and VIC Country Suburbs
We use reliable, third party courier services. Deliveries average between 2-5 days, however some suburbs may take longer. Please contact us on 0485 869 856 or via email for more information. Additional courier fees applies.
Can I choose the timeframe to get the delivery?
On Cart page you can see what delivery slot is available for your area when you put your Melbourne postcode.
What happens after you place your delivery order?
As soon as your order is placed, it’s received by our backend system and immediately sent to our warehouse team for picking and packing. At the same time, our logistics team schedules your delivery.
You’ll receive an email notification once your delivery is scheduled, including a live tracking link. You’ll also get SMS updates when the driver is just a couple of stops away, so please keep your phone handy.
Both the email and SMS will include the driver’s contact details and estimated arrival time, in case you want to reach them directly. Otherwise, our customer care team is available until 8 PM AEST to assist with any questions.
Do I receive an invoice for my order?
You sure do! Once you’ve successfully placed an order a soft copy of the invoice is emailed to you immediately. You also receive a hard copy of your invoice on your delivery.
What if I'm not at home when you deliver?
We send you a text message with a link to track the driver live 20 mins before your delivery is expected to arrive. However, if you’re not at home when we come to deliver, we treat it as an unattended delivery and leave it on your door front (or a secure place deemed by our drivers). If you’re ordering frozen or refrigerated items, it’s best to be at home when the goods arrive as their temperatures should be maintained for optimum quality.
Is there a cut-off time to order?
Place your order by 2 PM for same-day delivery. Orders after 2 PM can select a preferred delivery date on the cart page, and we’ll deliver accordingly.
How do you treat frozen or refrigerated goods delivery?
Frozen or refrigerated goods are delivered in a coolbox to ensure the items are delivered at the optimum temperature. We take special care to ensure your items are delivered to you fresh!
Do you deliver to all suburbs in Melbourne?
We already cover most of the Melbourne suburbs and all of the Metropolitan suburbs. We don’t aim to stop there! To view the full list of the suburbs we deliver to, please click Delivery Areas in Melbourne.
Can I change or cancel my order?
We can help with adding products to your order or cancelling you order. Simply give us a call on 0485 869 856 between 11:30am – 2:00pm and a team member will help you out. Please note, these options are only valid for orders that have not been dispatched for delivery.
There would be no costs for cancelling an order prior to it being picked and packed. Any orders that have been picked but the delivery has not been dispatched incur a $15 cancelation fee. For orders that are cancelled once the delivery has left, a cancellation fee of $20 applies. Any frozen products ordered will not be refunded.
What if I'm not available when the driver arrives?
To make things easy, an automatic text message is sent to your mobile phones 30 mins prior to receiving your delivery. This gives you a heads up and allows you to plan your chores accordingly. If you’re still not at home, on the date and time slot you’ve chosen, you could consider:
- Instructing our driver to leave it at a safe place in front of your home. Please note, we do not advise leaving frozen products unattended for a longer period of time.
- Asking a neighbour to receive your order on behalf of you
- Giving us a call on 0485 869 856 to rearrange a delivery. A $9 redelivery fee is charged. For health reasons, any frozen/refrigerated products dispatched would need to be reissued and repaid for.
Can I return a product?
We’re always here to help and ensure you’re looked after. If you have a change of mind or are unhappy with a product, our customer service team is ready to assist. For full details, please read our Returns Policy.
Before Delivery:
You can cancel or modify your order anytime before it has been picked and packed. To cancel, contact us by phone or email (info@talesofindia.com.au) with your order number.
After Delivery:
If you’ve received a product but no longer want it, no problem! Return it to our warehouse within 10 days of delivery for a full credit. You can return items:
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In person at our Ravenhall Factory Outlet
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By post to the same address
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Once we receive your return, we’ll process your credit and notify you.
GENERAL INFORMATION
When the order payment is taken of my bank account?
The payment that comes out from your credit card is controlled by your bank. Most payments tend to get deducted immediately.
What is wishlist?
There may be products that you would like to buy but need some time to purchase them. The Wishlist is a feature allows you to store products that you like at one place and move them to the shopping cart at a later stage. This helps you save time browsing on the site and adding it to cart again.
To utilize the full functionality of the Wishlist, it’s always best to create/login to your account with us. This helps us store your information and you will not lose them if you accidentally clear your browser history.
What should I do if I receive a damaged or wrong product?
We are here to help! If you’ve received an incorrect or damaged product, please get in touch. We will rectify our mistake as a matter of priority.
Can I track my delivery?
Yes you can! When the driver is 20 mins close from delivering your order a tracking link is smsed & emailed to you. You can track your delivery live from then onwards. This gives you a heads up on when to expect the delivery.
I live in an apartment, can I get my groceries delivered up to my apartment?
Our drivers are on a tight schedule with customers tracking them live. Unfortunately we do not deliver up to the apartment unless there is a medical condition. Please contact us on 0485 869 856 should you need additional assistance.
