Indian Grocery in Melbourne | Contact Us

THE WAREHOUSE
Factory 4A, 51-53 Westwood Drive,
Ravenhall Vic 3023
Tel: +61 3 96113161

FREQUENTLY ASKED QUESTIONS

How do I place a standard order?

Simply select all the grocery items that you require and securely pay for them online. Orders above $49 are delivered at no additional cost. Orders less than $49 incur a delivery fee of $10.

When can I expect my order to be delivered?

All orders are processed and delivered within 1 to 3 days. Should you require a priority delivery or have specific delivery instructions, please leave a note on check out or contact us on info@talesofindia.com.au with your order number and a sales rep would love to assist.

How much does a delivery cost?

There is no additional fees for orders which are $49 or above. All orders below $49 incur a delivery fee of $10.

At what time does my order get delivered?

All orders are delivered to your doorstep within 1 to 3 days before 7:30pm. Once your order is received, you’re contacted within a few hours to confirm the day and time of the delivery. You’re most welcome to get in touch with us directly with your order number at info@talesofindia.com.au or on 03 83822900 for a faster response.

What if I’m not at home when you deliver?

If you’re not at home when we come to deliver, we treat it as an unattended delivery and leave it on your door front (or a secure place deemed by our drivers). If you’re ordering frozen or refrigerated items, it’s best to be at home when the goods arrive as their temperatures should be maintained for optimum quality.

Is there a cut-off time to order?

There are no cutoff time to order. You can order any day and any time. Your groceries are delivered to you within 1 to 3 days. You’re wanting a priority delivery (i.e. within 24 hours) please add this to your notes on checkout and a sales rep will call you to work something out!

How do you treat frozen or refrigerated goods delivery?

Frozen or refrigerated goods are delivered in a coolbox to ensure the items are delivered at the optimum temperature. We take special care to ensure your items are delivered to you fresh!

Do you deliver to all suburbs in Melbourne?

That’s the plan! For now we’ve started off with a soft launch and are delivering to specific suburbs. To view the full list of the suburbs we deliver to, please click Delivery Areas in Melbourne.

What is a bulk order?

If you’re purchasing more than 10pcs of the same item, we consider it a bulk order. Bulk orders are not treated the same as a standard order. Please allow between 4 to 7 days for us deliver bulk orders. There are no additional charges however the delay is caused due to maintaining stock levels and ensuring our customers are given the best service we can .

How do I know that my delivery has arrived?

We send you a notification once your delivery has been dispatched and after it has been delivered. This ensures that you’re kept updated on your goods. You can give us a call to track your delivery on +61 425457867 and our sales team will be glad to assist.

What if I’d like to return a product?

We’re always here to help and ensure you’re looked after. If you have a change of mind or are unhappy with a product received, our customer service team is here to help. Please read our returns policy for more information.

Tales of India is an online Indian Grocery in Melbourne store which delivers all things Indian within Metropolitan suburbs. Feel free to reach out to us for enquiries.